Frequently Asked Questions
Everything you need to know about your Rabanne experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, unwashed, and with all security tags and packaging intact.
Do you offer international shipping?
Yes, Rabanne ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I ensure I am purchasing an authentic Rabanne product?
Authenticity is guaranteed for all products purchased directly through our official website or authorized global retailers. Each item undergoes rigorous quality control before shipment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Apple Pay and Klarna, depending on your region.
Can I modify or cancel my order after it has been placed?
To ensure rapid delivery, we process orders quickly. You may cancel an order within 30 minutes of placement; after this window, we are unable to make changes, and you must follow the return process.